Christmas opening hours.. find out more

This policy aims to inform how data is collected, used and protected by Harris & Bailey Ltd when ordering online, over the phone or in store. Harris & Bailey Ltd will only use your data as set out in this document and your private data will not be sold or leased to a third party. Harris & Bailey Ltd complies with the data protection laws in the UK.

What information do we collect and store?

  • Name and address (billing and delivery)
  • Email address
  • Phone number
  • Remember me preferences
  • Mailing list status
  • In store CCTV images

What information is NOT collected and stored?

  • Credit/debit card information (this is collected by the payment processor)
  • Passwords (we only store the encrypted password)

How do we use your information we collect.

  • Process your order and manage your account
  • Improve our products and services
  • Email reminders and notifications and promotions
  • SMS order notifications
  • Record keeping purposes

Security

We continuously review our physical and electronic methods of keeping your data secure in storage and transmission and update policies and procedures in light of emerging threats.
Any breach of security detected where unencrypted personal information is breached will be reported to the relevant supervisory authority.

Cookies

Cookies are small files that are stored on your computer that contain an ID that enables the website to keep your items in your basket, manage your login status and provide feedback on how the website is used. The use of cookies can be disabled in your browser setting but this will affect the ability to shop online but all products and general prices will still be available.

We use ‘google analytics’ to see how users interact with our website. Information on how google used cookies can be found at:

https://support.google.com/analytics/answer/6004245

Google Analytics does not store any personal information about our website users.

Payment Providers

We do not store debit/credit card information either on the website or at our physical location for security reasons. Online payments are handled securely by ‘Stripe Payments Europe, Ltd’. To learn more about stripe see:
https://stripe.com/gb/privacy

Marketing

Our direct marketing is handled by a third party to better deal with subscriptions and unsubscriptions. Their privacy policy can be viewed here:
https://mailchimp.com/legal/privacy/

Request data or deletion of data

If you would like to request a copy or deletion of the information held on you, please email web@harris-bailey.co.uk where the appropriate security measures will be made before releasing your data. A small fee will be payable for this service.
If any information is incorrect, please inform us and we’ll update your data where appropriate.